IneoQuest Enhances IQPinpoint With New Program Availability Reporting

September 12, 2008

Source: IneoQuest

IneoQuest Provides IP Video Service Providers with New Tools That Enable "Five-Nines" (99.999%) Service Availability Reporting

IneoQuest Technologies, Inc., the leading global supplier of end-to-end video quality, service and revenue assurance solutions for cable, satellite and telco service providers, announced today that its award-winning IQPinPointTM solution has been enhanced with a new Program Availability Reporting feature, enabling service providers to achieve five-nines (99.999%) service availability.

Service providers have always built their networks with the goal of five-nines network availability, but unlike voice and data networks, the complex structure of video networks make this goal a daunting task. As video service providers are rapidly adapting IP networks to deliver their services, they are finding it extremely challenging to monitor their service and individual channel quality at all locations and at all times. A loss of a single video packet at any location, at any time can cause impairments such as tiling, pixelization, freeze frame or black screen. This phenomenon degrades customer satisfaction which translates to trouble calls to the service center, resulting in increased operational expenses (OPEX) and possible customer churn. Video providers continue to search for best-in-class strategies and tools that will help them to be proactive with Quality of Service—before the subscriber is affected.

IneoQuest's newly introduced "Program Availability Report," aggregates massive amounts of data into a single, five-nines measurement that gives providers an instant QoS gauge of service delivery. By enabling five-nine metrics on a per-channel basis, service providers can fine tune their networks and operations to achieve total control over the service(s) they are providing, rather than basing their performance on the number of calls to its customer service center. This capability allows high-revenue channels to be tuned to have much tighter tolerances in line with revenue from premium-content subscribers.

"We collaborate with our customers to understand their day-to-day operational challenges and we work diligently to respond with innovative product enhancements. Since its introduction the IQPinPoint solution has proven its effectiveness as a network-wide service assurance system," said Calvin Harrison, vice president of marketing and business development for IneoQuest. "Executives can use our new five-nines Program Availability Report to proactively monitor their service delivery at all times and to drive the operations to meet and strive toward five-nines service availability. No other product on the market today provides such a complete set of video quality measurement tools in one integrated solution as IQPinPoint."

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